Ohio Peterbilt Recognized for Excellence in Customer Experience by the National Business Research Institute
Ohio Peterbilt is proud to announce that we have been welcomed into the National Business Research Institute (NBRI) Circle of Excellence! This prestigious award recognizes organizations that achieve outstanding levels of Customer Experience through science-based customer research.
To qualify for the NBRI Circle of Excellence, companies must score at or above Stretch Performance in the 75th percentile of their industry or demonstrate an improvement of five or more percentiles over the previous year. Ohio Peterbilt currently performs at the 71st percentile, a testament to our dedication to delivering superior service to our customers.
At Ohio Peterbilt, we strive to continuously enhance the customer experience by utilizing NBRI’s advanced statistical modeling. This approach allows us to analyze customer feedback and target key variables that drive satisfaction and loyalty. By embracing these data-driven insights, we take actionable steps to ensure every customer interaction meets the highest standards.
Steve Moylan, President at NBRI, commented, “Great business leaders understand how exceptional customer experiences improve business performance. Ohio Peterbilt’s high achievement in earning this distinguished award is a direct result of its dedication to measuring and improving its Customer Experience.”
Our Commitment to Excellence
As a division of Ohio Machinery Co., Ohio Peterbilt operates ten locations across the state, providing comprehensive solutions for fleets and owner-operators. From conventional diesel trucks to cutting-edge electric vehicle technology, our goal is to support the trucking industry with top-tier sales, service, and customer care.
This recognition by NBRI reflects our unwavering commitment to exceeding customer expectations and fostering long-term relationships. We are honored to receive this award and remain dedicated to setting new benchmarks for customer satisfaction in the trucking industry.